Access to Online Public and Social Services (E-Government and Local Services)
1. Digital Identity and Main Public Services
| Institution/Service | Description | Web Address |
| e-Devlet Kapısı (e-Government Gateway) | The central Turkish electronic identity system, providing access to over 6,000 services from various public institutions with a single login (e.g., citizenship procedures, criminal records, social security status). | www.turkiye.gov.tr |
| T.C. Cumhurbaşkanlığı İletişim Merkezi (CİMER) | A platform for citizens and residents to submit requests for information, complaints, and suggestions directly to the Presidency and affiliated ministries. | www.cimer.gov.tr |
2. Migration, Social Security, and Labor
| Institution/Service | Description | Web Address |
| Göç İdaresi Başkanlığı (GİB) / Presidency of Migration Management | The authority responsible for residence permits, international protection, temporary protection, and deportations. [cite_start]Referred to as GIM in your application[cite: 107]. | www.goc.gov.tr |
| Sosyal Güvenlik Kurumu (SGK) / Social Security Institution | Manages social security contributions, retirement, health insurance (GSS), and other social benefits. | www.sgk.gov.tr |
| Türkiye İş Kurumu (İŞKUR) / Turkish Employment Agency | Offers job search assistance, vocational training, and unemployment benefits. Crucial for the “Work and Employment” section. | www.iskur.gov.tr |
| Denizli Valiliği (Denizli Governorship) | The local administrative authority. Provides local announcements and coordinates various provincial services (e.g., Civil Registry, local GİB offices). | www.denizli.gov.tr |
3. Tax
| Institution/Service | Description | Web Address |
| Digital Tax Office | It is a platform that enables tax-related services to be performed electronically and offers a number of advantages. Its technological structure provides secure services to users. | www.dijital.gib.gov.tr |
Education and Career Development (Lifelong Learning)
1. Labor Market Integration and Vocational Training
| Institution/Service | Description | Web Address |
| Türkiye İş Kurumu (İŞKUR) / Turkish Employment Agency | The primary agency for employment. Immigrants can use its online portal for job postings, vocational training announcements, career counselling, and accessing unemployment benefit services. | www.iskur.gov.tr |
| Mesleki Yeterlilik Kurumu (MYK) / Vocational Qualifications Authority | Responsible for establishing and implementing the national vocational qualifications system. Immigrants can find information on validating their professional skills through national standards. | www.myk.gov.tr |
| e-YDS (Electronic Foreign Language Exam) | The platform for the Electronic Foreign Language Exam, often required for academic applications and some public sector positions. | www.osym.gov.tr |
2. Educational Validation and Lifelong Learning
| Institution/Service | Description | Web Address |
| Yükseköğretim Kurulu (YÖK) / Council of Higher Education | The central authority for higher education. Immigrants seeking to continue academic studies or validate university diplomas obtained abroad must use the YÖK website for official procedures. | www.yok.gov.tr |
| MEB Hayat Boyu Öğrenme Genel Müdürlüğü / General Directorate of Lifelong Learning (Ministry of National Education) | Oversees public education centres (Halk Eğitim Merkezleri) that offer a wide range of free vocational, social, and language courses (Turkish and others) to all adults, including immigrants. Their website lists programs and contact information. | www.hayatboyuogrenme.gov.tr |
| EPALE | The European Electronic Platform for Adult Learning. Used for sharing experiences and resources, which directly supports the project’s lifelong learning priority. | www.epale.ec.euro |
Networking and Community Building
| Organization (Acronym) | Focus and Digital Services | Web Address |
| ASAM (SGDD-ASAM) / Association for Social Development and Aid Mobilization | Turkey’s largest national NGO in the field of migration. They offer assistance in protection, livelihoods, social cohesion, and health in 18 provinces. Their website is a hub for resources and project news. | sgdd.org.tr |
| Türk Kızılay / Turkish Red Crescent | Provides comprehensive services to refugees from entry throughout their stay, assisting public authorities with nutrition, shelter, health, and education needs through their centers. | www.kizilay.org.tr |
| Refugee Rights Turkey (RRT) | Focuses on legal protection, asylum law, and policy. They provide an online Information Portal for Refugees with accurate and up-to-date information in multiple languages (Arabic, Farsi, English, etc.). | mhd.org.tr |
| Refugees Association – RASAS | Offers services including social cohesion, legal consultancy, education, psychological support, and career center services, operating mainly in Istanbul. | multeciler.org.tr |
| MUDEM / Refugee Support Centre | A national NGO that provides legal aid, social counselling, and psychosocial support in various provinces, with a central office in Ankara. | www.mudem.org |
| Caritas Türkiye | A member of the Caritas Internationalis network, dedicated to assisting vulnerable groups, including refugees and migrants, through services in healthcare, education, social integration, and employment. | caritas.org/where-caritas-work/europe/turkey/ |
Legal Awareness and Administrative Procedures
| Institution/Service | Focus Area | Legal Support Role | Web Address |
| Adalet Bakanlığı (Ministry of Justice) | General Legal Information: Access to fundamental information about the Turkish legal system, courts, and basic judicial processes. | Judicial System Information | www.adalet.gov.tr |
| CİMER (Presidential Communication Center) | Formal Complaint Submission: A formal digital channel to initiate administrative redress and complaint processes against public authorities and officials. | Formal Right of Petition/Complaint | www.cimer.gov.tr |
| TBB (Türkiye Barolar Birliği) & Local Bar Associations | Legal Aid: Local Bar Associations manage the Adli Yardım (Legal Aid) process, which assigns subsidized lawyers to migrants who meet the income criteria. | Legal Aid Application | www.barobirlik.org.tr |
| UNHCR (UN Refugee Agency) | International Protection Guidance: Provides guidance and information on international protection and refers migrants to partner NGOs and official institutions for legal assistance. | Legal Referral and Guidance | www.unhcr.org/tr/ |
Work and Employment
| Institution/Service | Focus Area | Relevance to Migrant Employment | Web Address |
| Türkiye İş Kurumu (İŞKUR) / Turkish Employment Agency | Job Listings & Vocational Training: The official body for work permits, job postings, and organizing vocational training courses (which aid skills adaptation). | Access to job listings, skills training, and legal work permit procedures. | www.iskur.gov.tr |
| Mesleki Yeterlilik Kurumu (MYK) / Vocational Qualifications Authority | Skills Certification Validation: The official source for determining national occupational standards. It informs migrants on where and how to obtain mandatory certification (e.g., for specific crafts or services) to practice their profession legally in Turkey. | Information on mandatory skill validation and certification centers. | www.myk.gov.tr |
| Sosyal Güvenlik Kurumu (SGK) / Social Security Institution | Worker Rights & Insurance: Manages social security contributions, retirement, and health insurance (GSS) for employees, providing information on legal worker rights and coverage. | Information on legal rights and social benefits. | www.sgk.gov.tr |
| e-Devlet Kapısı (e-Government Gateway) | Digital Records: Provides online access to official documents required for job applications and legal status verification, such as Adli Sicil Kaydı (Criminal Record) and diploma/SGK records. | Official document provision for employment. | www.turkiye.gov.tr |
| Göç İdaresi Başkanlığı (GİB) / Presidency of Migration Management | Legal Residence Status: The official source for confirming the legal residence status (temporary protection, residence permit, etc.), which is a prerequisite for being legally eligible to apply for a work permit. | Confirmation of legal residence status. | www.goc.gov.tr |
Cyber Security and Privacy
| Institution/Service | Focus Area | Role and Contribution to Immigrants | Web Address |
| KVKK (Kişisel Verileri Koruma Kurumu) / Personal Data Protection Authority | Personal Data Protection: The independent authority responsible for the legal protection of personal data in Turkey. Provides information on data privacy rights and application procedures in case of violations. | Learning legal data rights and reporting privacy violations. | www.kvkk.gov.tr |
| EGM Siber Suçlarla Mücadele / General Directorate of Security (EGM) Anti-Cybercrime | Cybercrime Reporting: The primary contact point for reporting cybercrimes such as internet fraud, identity theft, and illegal content to the official authorities. | Submitting reports of cybercrime victimization to official authorities. | sibersuclar.egm.gov.tr |
| BTK (Bilgi Teknolojileri ve İletişim Kurumu) / Information and Communication Technologies Authority | Internet Security & Communication Rights: Provides regulations and guidelines on communication rights, internet usage, and tackling spam and unwanted messages. | Protection of communication rights and digital security. | www.btk.gov.tr |
| e-Devlet Kapısı (Siber Güvenlik Bölümleri) / e-Government Gateway | Digital Identity & Record Security: Offers guidance on e-Devlet password security, two-factor authentication settings, and secure access to official government records. | Secure access to official digital identity and sensitive information. | www.turkiye.gov.tr |
| TÜBİTAK BİLGEM (Siber Güvenlik Enstitüsü) / TÜBİTAK Informatics and Information Security Research Center | National Cyber Security Information: Provides information on cyber security threats and general awareness and warnings regarding national cyber security. | Awareness regarding cyber threats and security. | www.bilgem.tubitak.gov.tr/tr/enstitu/siber-guvenlik |
Digital Health and Well-being
| Institution/Service | Focus Area | Digital Contribution to Immigrants | Web Address |
| MHRS (Merkezi Hekim Randevu Sistemi) / Central Physician Appointment System | Online Hospital Appointments: Platform for booking doctor appointments online or via mobile application at all public hospitals and some private hospitals across Turkey. | Provides fast and centralized access to medical appointments. | www.mhrs.gov.tr |
| e-Nabız (Personal Health Record System) | Personal Health Records: The portal where immigrants can access their entire health history online, including hospital visits, test results, prescriptions, and vaccination records. | Provides secure access to comprehensive health data. | www.enabiz.gov.tr |
| Sosyal Güvenlik Kurumu (SGK) / Social Security Institution | General Health Insurance (GSS): Provides information on the health insurance coverage, entitlements, and premium status for immigrants and asylum seekers. | Tracking health insurance status and entitlements. | www.sgk.gov.tr |
| Sağlık Bakanlığı (Ministry of Health) | Official Health Information: Provides reliable, official, and up-to-date information on communicable diseases, vaccination schedules, and national health campaigns. | Access to reliable and official health information. | www.saglik.gov.tr |
| IOM Turkey (International Organization for Migration) | Migrant Health: Information on IOM’s health programs, projects, and referrals to relevant health institutions for migrants and refugees. | Provides information on international standard health programs and referrals. | turkey.iom.int |
Cultural Guides
| Institution/Service | Focus Area | Digital Contribution to Immigrants | Web Sitesi Adresi |
| T.C. Kültür ve Turizm Bakanlığı (Ministry of Culture and Tourism) | National Culture and Art: The official source for comprehensive information about museums, historical sites, libraries, and cultural heritage across Turkey. | Official information on cultural heritage and national art events. | www.ktb.gov.tr |
| ULUSLARARASI SANAT EGITIMCILERI DERNEGI (USED) | Local Cultural Integration: Your project partner, USED, runs art and culture-focused activities, particularly in Denizli, with migrant and refugee artists. Event announcements and project updates can be followed here. | Local participation in migrant artists’ activities and cultural projects. | www.used.org.tr |
| Kültür Portalı (Culture Portal) | Event and Venue Guide: A comprehensive, visual guide to current culture and art events, historical places, festivals, and cultural centers across Turkey. | Visual guide for following art and event schedules. | www.kulturportali.gov.tr |
| e-Devlet Kapısı (Public Education Centers) | Culture and Hobby Courses: Through e-Devlet, immigrants can access course information and register online for culture, handicrafts, language, and hobby courses offered by Halk Eğitim Merkezleri (Public Education Centers). | Learning local culture and traditions (e.g., handicrafts, language). | www.turkiye.gov.tr |
| Yerel Yönetimler (Denizli Büyükşehir Belediyesi) | Local Culture and Events: Announcements and program information for local cultural events such as cinemas, theaters, concerts, festivals, and folk dances in the city of residence. | Participation in current cultural life in the city of residence. | www.denizli.bel.tr |